FAQs
1. What is VAPELORD?
VAPELORD is a U.S.-based furniture brand specializing in high-quality sofas designed for modern living. We focus on comfort, durability, and clean design—offering sofas that fit real homes, real lifestyles, and everyday use without compromise.
2. Do you ship sofas across the United States?
Yes. VAPELORD ships sofas nationwide across the United States. Shipping availability, costs, and delivery timelines are calculated at checkout based on your location and selected sofa.
3. How long does delivery take?
Delivery typically takes 1–2 business days for nearby locations and 5–8 business days for other areas, depending on availability and destination. Once your sofa ships, you’ll receive tracking details so you can follow the delivery in real time.
4. What payment methods do you accept?
We accept major credit and debit cards along with other secure online payment options available at checkout. All payments are processed through encrypted, trusted gateways to ensure complete security.
5. Can I change or cancel my sofa order after placing it?
Yes, but timing matters. Orders can be changed or canceled within a short window after confirmation. Contact our support team immediately so we can assist before the order is processed or shipped.
6. What is your return and exchange policy?
VAPELORD offers returns or exchanges within 30 days of delivery, provided the sofa is unused, unassembled, undamaged, and returned in its original packaging.
Please note: assembled, customized, or clearance sofas are not eligible for return.
7. How can I contact VAPELORD customer support?
You can reach our customer support team through the Contact Us page on our website or via our official support email. We’re available to help with orders, shipping, returns, and product questions.
8. Is my personal and payment information secure?
Yes. Your data security is a top priority. VAPELORD uses industry-standard encryption and secure payment systems to protect all personal and financial information.
9. Do you offer discounts or promotions?
Yes. We run limited-time sales, seasonal promotions, and exclusive offers. Sign up for our email list or visit our website regularly to stay updated.
10. How can I track my order?
Once your sofa ships, you’ll receive a tracking link via email or SMS, allowing you to monitor your delivery from dispatch to arrival.